1. LIMITED EDITION PHOTOGRAPHY PRODUCTS / ORIGINAL ARTWORKS & PRINTS / COMMISSIONS (Not Listed on Saatchi)
1.1. Custom albums / Photo books:
Refunds are not available on products where you have pre-approved a proof, such as albums / photo books, or any custom product order.
Custom products are made to order, therefore, cannot be returned or exchanged unless;
- a manufacturer defect is evident and reported within 48 hours (2 working days) from the date it was received;
- item/s damaged during posting (a separate claim must be filed with the carrier and also must be reported within 48 hours after being received); or
there was a processing error when compared to the pre-approved proof.
1.2. Digital file downloads:
For digital downloads there are no refunds available once they have been received. Should the download fail we will allow additional downloads free of charge.
1.3. Limited Edition Prints (Photography and Art) Purchased Through This Website.
Some artwork is sold directly through this website and not Saatchi Art. Before delivery we thoroughly check and sign off all limited edition artworks, this includes, but not limited to, photography, original art and prints. However, items may be refunded or exchanged;
- should a manufacturer defect be apparent and reported within 48 hours (2 working days) from the date it was received
- or the item was damaged during posting (a separate claim must be filed with the carrier and also must be reported within 48 hours after being received).
1.4. Incorrect fulfilment:
If the wrong artwork is sent to you we will send the correct items to you free of charge.
1.5. Return address:
Please send returns to the following address:
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective. As soon as we receive notice of your cancellation of the order, we will refund the relevant part of the purchase price for that item.
2. FINE ART – LISTED ON THIS WEBSITE BUT SOLD THROUGH SAATCHI ART:
2.1. Some of Joann Randles artworks, generally the large format work, such as selected limited edition photography prints, fine art prints and original fine artworks, is sold under the Saatchi Art policy. This to ensure these particular artworks, because of their size, are delivered safely and securely. For artwork purchased through Saatchi Art please read the following information on their returns policy by Clicking Here